Due to the nature of the product (made-to-order), refunds, returns and/or exchanges are usually not allowed. Please read the description thoroughly or call us before placing an order. Exceptions for Refunds Applicable for products we currently get sold out of. Website does not automatically update inventory so we reserve the right to cancel the order and send the customer a payment refund. Applicable if delivery address is currently out-of-serviceable area via shipping method Option will be available for customers if processing will take longer than 5-7 days. We will always keep you posted.